TERMS & CONDITIONS

By booking a workout with us at Kefi Studio Pilates, you are agreeing to the following Terms & Conditions:

  • By accessing any Membership, goods, or services provided by Kefi Studio Pilates, you acknowledge and agree to abide by these Terms and Conditions. Please read and understand these Terms and Conditions before proceeding. Additionally:

    1.1. You have received a copy of these Terms and Conditions, read and comprehend them, and consent to comply with their provisions.

    1.2. No terms and conditions from any of your documents will supersede or modify these Terms and Conditions in any way.

    1.3. Kefi Studio Pilates reserves the right to amend these Terms and Conditions by providing written notice. Your continued use of Kefi Studio Pilates' goods and/or services or maintenance of your Membership will constitute acceptance of any such amendments.

  • New client Intro Pack

    Our new client intro offer is valid for 14 days from your first booking. This offer is only available to new clients and can only be purchased once. The introductory offer is non-refundable. Clients found to be buying the Introductory Offer more than once will be suspended and charged any additional class costs they may have incurred.

    2.1. Fees for Class Packs must be paid in full upfront.

    2.2. Gift cards for Class Packs are available for purchase.

    2.3. The Fees for Class Packs are non-refundable, unless otherwise specified in clause 4.5.

    2.4. Classes purchased within a Class Pack are valid for the specified period mentioned in clause 4.1. Any unused Classes after this period will expire and cannot be redeemed for credit.

    2.5. Your Class Pack Membership will expire once you have used all the Classes in the relevant Class Pack or at the end of the validity period specified in clause 4.1, whichever comes first.

    2.6. Packs are non-refundable and are not transferable but can be extended if you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

  • Includes:

    Kefi Duo (2 weekly class credit)

    Kefi Trio (3 weekly class credit)

    Kefi Unlocked (7 weekly class credit)

    3.1. All Memberships operate on a 7 day schedule from the payment method stored on your Momence account.

    3.2. Memberships require a minimum lock-in period of 12 weeks. After this period, you may cancel your Membership with a 7-day notice as per these Terms and Conditions.

    3.3. Fees for the Membership will be paid by the Member weekly via the Direct Debit Agreement, utilising the credit or debit card on file.

    3.4. Your membership renew automatically unless cancelled.

    3.5. Memberships are non-refundable.

    3.6. Classes included in a membership are valid for the respective week. Unused Classes at the end of the week will expire and cannot be redeemed for credit.

    3.7. It is your responsibility to ensure sufficient funds are available for ongoing Membership payments to avoid additional fees from third-party service providers.

    3.8 If your auto-pay fails, Momence will try to process your membership payment for 3 consecutive days before your account will be locked for future bookings. If your autopay fails, you are still bound to pay for that week/s and your current week in order for your membership contract to be considered paid. Kefi Studio Pilates reserves the right to reclaim funds for unpaid weeks under your membership contract.

    3.9 Momence will offer you to purchase extra class credits if you’re trying to book more than your allocated class credits. All classes must be prepaid, so in the event of an unpaid booking your card on file will be charged 3 hours before the class begins.

    3.10 Failed Membership payments will incur a $15 fee for every day the payment fails to process. This fee will be processed as a debit on the clients account which will be processed with the Membership payment. On the third day of payment failing to process all booked classes will be cancelled and the Membership will be placed on hold.

    3.11 Kefi membership holders can purchase additional sessions at $22 per class. This is the responsibility of the member to arrange prior to taking class via purchasing individual sessions. Additional sessions will be valid for 7 days from purchase. If during the weekly cycle, an extra session is taken and shows as unpaid or owing, $22 will automatically be charged to the card on file per session booked, regardless of late cancellation or no show.

  • 4.1. To book a Class, please use the Kefi Studio Pilates App or visit the Kefi Studio Pilates Website.

    4.2. Class bookings are subject to availability, which is determined at the discretion of Kefi Studio Pilates.

    4.3. To reserve a spot in a Class, you must either be a Member with prepaid Fees or make payment at the time of booking to become a Member.

    4.4. Payment of Fees must be made according to the payment terms specified in clause 3 for the purchase of Periodic Subscriptions or clause 4 for the purchase of Class Packs.

    4.5. Please note that Class availability is on a first-come, first-served basis. To avoid disappointment, Classes can be booked up to 4 weeks in advance.

    4.6. If you are unable to attend a booked Class, please ensure that you cancel in a timely manner to allow others the opportunity to book that spot.

    4.7. In the event of a Class cancellation due to unforeseen circumstances, you will be promptly notified via text, phone, or email (as applicable), provided that you have provided us with your contact details.

  • 5.1. If the class you desire is already at maximum capacity, make sure to register for the waitlist. In the event that a spot becomes vacant, you will receive an email or text notification confirming your enrolment in the class. If you fail to respond, we will assume that you plan to attend.

    5.2. Please note that the 9-hour cancellation policy also applies to waitlisted positions. Therefore, if you are unable to attend the class, kindly remove yourself from the waitlist.

  • 6.1. You are required to adhere to the Code of Conduct at all times while present at a Kefi Studio Pilates Location.

    6.2. You acknowledge and consent that Kefi Studio Pilates conducts continuous Closed Circuit Television (CCTV) monitoring for security purposes. Additionally, Kefi Studio Pilates may occasionally capture photographs, audio, or videos for promotional and marketing purposes. You agree to the recording of your image, video, or audio at a Kefi Studio Pilates Location for such purposes.

    6.3. Before the start of each Class, you must inform and disclose to Kefi Studio Pilates Staff any injuries, illnesses, or any medical conditions that may affect your ability to participate in the Class activities or use Kefi Studio Pilates's equipment or facilities.

    6.4. Any injuries or accidents that occur during a Class must be immediately reported to Kefi Studio Pilates Staff.

    6.5. If you have not booked into a Class, it is advisable to call and confirm whether the Classes are taking place, especially during early morning and late evening hours, to avoid any disappointment.

    6.6. To ensure the safety of Kefi Studio Pilates Trainers, other Members, and yourself, the warm-up at the beginning of each Class is a crucial part of the session. Please note that if you are more than 5 minutes late for a Class or are unable to complete the warm-up, the Kefi Studio Pilates Trainer may exercise their discretion and deny your participation in the Class. In such cases, your credit for that Class will not be redeemed.

    6.7. Kefi Studio Pilates, including Kefi Studio Pilates Trainers, reserve the right to restrict Members to specific Class types or limit certain activities or the use of particular equipment or facilities based on health and safety considerations. Furthermore, Kefi Studio Pilates, including Kefi Studio Pilates Trainers, reserve the right to deny your participation in a Class if we believe that you are not medically fit or capable of performing the Class activities or using Kefi Studio Pilates's equipment or facilities.

    6.8. Classes booked by a Member are non-transferable to another individual or Member under any circumstances. They cannot be used by anyone other than the Member who made the booking. If someone other than the registered Member arrives to attend the Class, they will be refused entry or asked to purchase their own Membership.

    6.9. In the event of theft or any inappropriate or unlawful behaviour witnessed or experienced by you, it must be promptly reported to Kefi Studio Pilates Staff.

    6.10. It is your responsibility to take care of your personal belongings (e.g., keys, wallets) while you are at a Kefi Studio Pilates Location. Valuables should not be brought into the premises. If you choose to bring personal belongings to Kefi Studio Pilates, please ensure they are kept on your person at all times or secured in the available lockers (subject to availability).

    6.11. For safety reasons, bags are not allowed on the floors of any Kefi Studio Pilates Location.

    6.12. Any found lost property should be immediately handed over to the reception at the respective Kefi Studio Pilates Location. Lost property items will be held for a reasonable period before being donated to charity.

    6.13. Access to a Kefi Studio Pilates Location is only granted to Members during Class hours, provided they have made a booking.

    6.14. Kefi Studio Pilates reserves the right to remove you from a Class or the Kefi Studio Pilates Location if, in our opinion, you violate any of the aforementioned requirements or fail to comply with these Terms and Conditions.

  • By using our services, you agree to adhere to the following code of conduct:

    7.1. Use all equipment with care and follow the instructions provided by Kefi Studio Pilates Staff.

    7.2. Respect and comply with the directions given by Kefi Studio Pilates Staff at all times.

    7.3. Read and follow all signs and instructions displayed throughout the Kefi Studio Pilates Location.

    7.4. Act in a safe, hygienic, appropriate, and lawful manner at all times.

    7.5. Refrain from causing any loss or damage to the property of Kefi Studio Pilates or any other person.

    7.6. Avoid disrupting or harming other Members or Classes in any way.

    7.7. Be respectful and courteous to all individuals within a Kefi Studio Pilates Location.

    7.8. Provide accurate and truthful information to Kefi Studio Pilates and refrain from misleading or providing false information.

    7.9. Obtain express permission from Kefi Studio Pilates before using camera and audio recording devices at any Kefi Studio Pilates Location.

    7.10. Promptly provide confirmation of your booking upon request by a trainer/owner.

    7.11. Refrain from consuming alcohol or smoking cigarettes/vapes at any Kefi Studio Pilates Location.

  • 8.1. Minors between the ages of 14 and 18 years may be eligible to become a Member with the written consent and signature of their parent or legal guardian.

    8.2. Minors must comply with all safety requirements of Kefi Studio Pilates as directed by Kefi Studio Pilates Staff.

    8.3. Kefi Studio Pilates reserves the right to cancel the Membership of a minor for inappropriate behaviour, equipment misuse, or failure to comply with directions from Kefi Studio Pilates.

  • 9.1. As a condition of your Membership, you agree to pay your Fees via Credit card on file and complete and sign a card Debit Agreement when purchasing your membership.

    9.2. Your credit card will be debited for the Fees due under these Terms and Conditions.

    9.3. If you fail to comply with the Direct Debit Agreement, Kefi Studio Pilates will attempt to contact you for payment resolution. Additional fees of $15 may be charged for failed payments.

    9.4. Failure to pay the Fees by the due date may result in refusal of entry to Kefi Studio Pilates and cancellation of Membership.

  • 10.1. To cancel a booked Class, you must do so through your profile on the Kefi Studio Pilates branded app, website, or booking system as soon as possible.

    10.2. For Members with unlimited Memberships or unlimited Class Packs, cancelling a Class less than 9 hours before its start will result in three courtesy strikes before a $10.00 cancellation fee is charged for each subsequent late cancellation.

    10.3. For Members with limited Memberships or limited Class Packs, cancelling a Class less than 9 hours before its start will result in the loss of the Class credit.

    10.4. Absence from a Class without cancellation will be subject to the same rules mentioned in clauses 10.2 and 10.3 based on the Member's Membership type or Class Pack.

    10.5. Contact the Kefi Studio Pilates team to discuss refund or credit options for unforeseen circumstances, at the discretion of the Kefi Studio Pilates team.

  • 11.1 You may cancel your Membership Subscription by providing a 7 day written notice to Kefi Studio Pilates.

    11.2 Kefi Studio Pilates reserves the right to terminate your Membership under the following circumstances:

    (c) Failure to comply with any of the Terms and Conditions.

    (d) Non-resolution of arrears in your Direct Debit Account after receiving reasonable notice.

    (e) Engaging in unsafe behaviour or conduct that jeopardises the health, safety, or well-being of other Members or Kefi Studio Pilates Staff.

    (f) Temporary or permanent closure of a Kefi Studio Pilates Location without a suitable replacement for the Membership Subscription transfer.

  • 12.1 Kefi Studio Pilates may suspend your Membership immediately if you fail to comply with the Terms and Conditions. We will provide written notification regarding the recommencement of your Membership.

    12.2 Clients on a weekly membership can suspend their membership by providing written notice to Kefi Studio Pilates at least 7 working days prior to the intended recommencement date.

    12.3 The validity period of Class Packs cannot be extended.

  • 13.1 By participating in Classes and using the equipment and facilities at Kefi Studio Pilates, you warrant and represent that you are medically fit to undertake physically demanding exercises conducted during Classes.

    13.2 You acknowledge and agree that your attendance at Classes and use of Kefi Studio Pilates' equipment and facilities are undertaken at your sole risk and responsibility. You are fully aware that the Classes are physically demanding and could pose a risk to your health if you are not medically fit.

    13.3 Kefi Studio Pilates accepts no responsibility for any loss or damage to your personal property. You acknowledge and agree that you bring any personal property onto Kefi Studio Pilates Locations at your own risk and responsibility.

    13.4 To the extent permitted by law, you unconditionally and irrevocably release Kefi Studio Pilates from any liability and claims arising from personal injury, illness, death, or loss or damage to personal property, both present and future.

    13.5 To the extent permitted by law, all implied warranties, guarantees, and terms in connection with these Terms and Conditions are excluded. Kefi Studio Pilates' liability, where it cannot be excluded by law, is limited to:

    (a) Repair or resupply of equivalent goods, or refund of any amount paid by the Member to Kefi Studio Pilates in relation to those goods.

    (b) Re-performing the relevant services, or refund of any amount paid by the Member to Kefi Studio Pilates in relation to those services.

    13.6 To the extent permitted by law, Kefi Studio Pilates excludes any liability to a Member (whether under contract, tort, statute, equity, or indemnity) for any indirect, special, or consequential loss or damage, including loss of opportunity, loss of profit or revenue, loss under any third-party arrangements, or other losses not reasonably considered to arise naturally from the relevant breach, event, fact, matter, or circumstance.

    13.7 To the extent permitted by law, Kefi Studio Pilates' aggregate maximum liability to the Member arising from these Terms and Conditions (whether under contract, tort, statute, equity, or indemnity) is limited to the Fees paid by the Member in the previous 6 months.

  • 14.1. These Terms and Conditions represent the complete agreement between the Member and Kefi Studio Pilates concerning the subject matter and replace any prior written or oral agreements.

    14.2 If any provision of these Terms and Conditions is prohibited, invalid, or unenforceable, it will be ineffective to the extent of the prohibition, invalidity, or unenforceability without invalidating the remaining provisions unless it significantly alters the nature or material terms of these Terms and Conditions.

    14.3 Any notices or communications between parties under these Terms and Conditions must be in writing and can be delivered in person, by email, or by post to the recipient's specified address or any new address communicated by the recipient.

    14.4 Any confidential or sensitive information disclosed by Kefi Studio Pilates must only be used for the purposes explicitly specified. You are obligated to keep such confidential information confidential unless it becomes public knowledge (not due to a breach of these Terms and Conditions) or disclosure is required by law or a regulatory body.

    14.5 Kefi Studio Pilates' obligations under these Terms and Conditions will be suspended during events of Force Majeure, which are circumstances beyond its reasonable control, such as pandemics, natural disasters, government actions, or supplier/subcontractor failures.

    14.6 Members are not permitted to assign any rights under these Terms and Conditions without prior written consent from Kefi Studio Pilates.

    14.7 Nothing in this agreement is intended to create an employment, agency, partnership, fiduciary, or joint venture relationship between Kefi Studio Pilates and any Member.

These terms and conditions are subject to change. Updated August 2023