COMMUNITY GUIDELINES

If it's your first time joining us, make sure to arrive 10 minutes early, to get time to know the studio, meet your instructor, and familiarise yourself with the equipment you'll be using during the class.

Remember to stow all personal items in the pigeon holes (except for your water bottle and towel) as our studio is a PHONE-FREE ZONE.

What you need to bring:
Grip-Socks (we sell grip socks at the studio). Unfortunately, you won’t be allowed on the reformer without a clean pair of grip-socks.
Drink bottle
Sweat towel

Please make sure you arrive 5-10 minutes prior to the beginning of the class. The door will be locked when the class commences, so latecomers may not be able to join as their tardiness can disrupt the experience for our other community members. Being late will result in the forfeiture of the session and be marked as a No Show.

Empty reformers at the start of class will be given to our waitlisted clients or walk-ins. Always check in with your teacher at reception before class, so they can mark you as attending.

To ensure equal opportunities for all community members to attend classes, we uphold a strict 7-hour cancellation policy.

You can cancel a class the same way as you booked it, we do not accept cancellations through email, phone calls, or social media.

Details regarding cancellations:

Cancellations made more than 7 hours before the class will return the session.

Late cancellations, made less than 7 hours before the class, will result in forfeiting the session or a $10 late cancellation fee if you’re on a Kefi Unlocked membership.

Arriving late will be considered a no-show.

If a class is full, you may add yourself to the waitlist. By doing so, you agree to attend if a spot becomes available and you are moved into the class. You will be automatically added to class up to 3 hours before the scheduled start time, provided you have an active pass or membership. If you are added from the waitlist and do not attend, our 7-hour cancellation policy will apply, and the session may be forfeited or charged.

For classes before 8:00 AM, we have a waitlist cutoff of 9:00 PM the night before. After this time, if a spot opens, a notification will be sent to all clients still on the waitlist, and the first to book will receive the spot. You will not be automatically added to class after the cutoff.

If you can no longer attend a class you’re waitlisted for, please remove yourself before the 7-hour cancellation window to avoid any charges or loss of session. Kefi Studio reserves the right to manage late openings and cancellations at our discretion.

If your pregnancy is uncomplicated and you feel good and well enough to exercise, you can join any of our classes throughout your pregnancy. Our highly skilled teachers fully understand the guidelines around exercise during pregnancy. We have wedges to support you during class if you need and can always offer options and alternatives to accommodate you.